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VPN IP CHANGER - FREQUENTLY ASKED QUESTIONS

If you still cannot change your IP address after reviewing the info below, please contact us.
 

WHAT IS MY LOGIN INFORMATION?

You selected your username and password during initial account setup, and we also emailed them to you shortly after. If you cannot remember them, get a reminder here.

I JUST PURCHASED - HOW DO I SETUP THE VPN IP CHANGER?

If you have just registered, it usually takes us about 1-2 hours to setup your account. We will send you an email with instructions when the account is ready.

I CANNOT ACCESS MY ACCOUNT, WHY?

Multiple simultaneous logins will cause an account to be temporarily frozen. So be sure not to share your login information with anyone.

Also, please be aware that your username and password are case-sensitive.
 

THE PROGRAM IS NOT CHANGING MY IP ADDRESS?

Most likely you are not connected to the VPN. Please review the connection instructions.
 

HOW DO I CHANGE BACK TO MY REGULAR IP ADDRESS?

Right-click the VPN connection (computer icon) in your system tray and click 'Disconnect'. The 'system tray' is located in the lower right area of your screen.

Some versions of Windows might be slightly different, so also check these instructions.
 

If you're still having trouble, and for all other issues, please contact us.
 

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