installation of the proxy changer toolbar should be relatively
simple. This page includes solutions for the infrequent issues
we have encountered.
- If the
suggestions below do not help, please see the contact instructions
at the bottom of this page.
The dropdown toolbar appears, but there are no country selections.
The installation was performed correctly, you just need to
get the country/proxy settings from the "update"
link mentioned in your registration email.
There will be a link near the bottom of that page.. RIGHT-click
it and save to your C:/Windows directory (or WINNT if you
have Windows 2000) as "proxy.xml". Then close and
re-open Internet Explorer. The country selections should now
#2: I downloaded the program
but cannot find it on my computer.
you cannot find the file you downloaded, go to Start->
Search and search for files named "iprivacytools".
Once your computer finds the .exe, double click to initiate
the install. If the computer doesn't find the file, the download
may not have taken place. Try redownloading, and pay close
attention to where you are Saving To. The Desktop is best.
#3: I performed the install but
the toolbar does not show on Internet Explorer.
After installing, did Internet Explorer open with a Yahoo.com
web page appearing?
If answer is NO: make sure Internet Explorer is set as your
default browser. If it was not set as a the default browser,
uninstall the toolbar in the Control Panel (Add/Remove Progams)
and then try reinstalling.
answer is YES: open Internet Explorer and go to the dropdown
menus -> View -> Toolbars. Is 'Proxy' an option?
If 'Proxy' is NOT an option: Are you logged into this computer
as a user with administrative priveleges? If not, uninstall
the toolbar in the Control Panel (Add/Remove Progams) and
then try reinstalling while logged in as a user with administrative
'Proxy' is an option: Make sure it is checked. If
you still do not see the proxy/country list dropdown, it
is probably hiding somewhere. Try unchecking and then rechecking
the 'Proxy' selection.. does anything on the toolbar move?
Try expanding your Internet Explorer toolbar by pulling
the lower bar of the top toolbar down. Pull some items from
the left to the right and vice versa. It is often the case
that the dropdown list is pushed off to the side by other
#4: When I select a country,
my IP does not change.
a- Some websites may track you not only by your IP address but
ALSO by cookies. So first clear your cookies by going to Internet
Explorer -> Tools Menu -> Internet Options -> Delete
Cookies. Then close and re-open Internet Explorer.
b- Make sure that the page you're using to check your IP is
fresh by clicking Reload or Refresh on your browser. Better
yet, try using another website to check you IP, such as www.showmyip.com
or the iprivacytools.com homepage
#5: My Internet connection seems
slower when I am using a proxy, or I cannot connect to websites.
Remember that when you use a proxy server, your Internet traffic
is in fact travelling around the world (or to the country you
select) before it reaches you. This alone will slow down your
connections. Also, proxy servers are subject to traffic spikes,
maintenance shutdowns, and other problems. We try to keep at
least a dozen country selections on the dropdown toolbar for
you to choose from. If you're having trouble with one server,
try using another. We update the proxy settings once per week
to limit the number of bad servers. You can update your settings
It is really best to use a proxy when you're on sites where
you are concerned about your IP being displayed. At all other
times you can clear proxy information and surf normally by selecting
"no proxy" or "home-fast" on the proxy dropdown
contact form and provide us with the following information:
- Your operating
system (ie. Windows 98, 2K, XP)
- Your connection
type (cable, dsl, dialup, etc)
- Your version
of Internet Explorer (find it on the Internet Explorer Help
Menue -> About) - please provide the full number that is
- Any other
information about steps you have completed / what has occured
/ any error messages you've encountered.